1. What is HaritaZen?

HaritaZen is an online lifestyle store offering curated products in categories like car accessories, home essentials, grooming, wellness, fragrances, and mindful living. Our goal is to make everyday life simpler, organized, and more peaceful.

2. Do you ship across India?

Yes, we offer pan-India shipping. Delivery times depend on your location but typically range from 4–8 business days.

3. What payment methods do you accept?

Presently we accept only:

• Cash on Delivery (COD)

4. How do I track my order?

Once your order is shipped, you will receive an email/SMS with a tracking link. You can also track your order by visiting our Order Tracking page or contacting support.

5. Can I cancel my order?

Orders can be cancelled within 12 hours of placing or before shipment. Once shipped, cancellation is not possible—but you may request a return according to our Return Policy.

6. What is your return and refund policy?

We offer a 15-day return window for eligible products. Refunds for prepaid orders are processed back to the original payment method within 5–7 business days.

7. What if I receive a damaged or defective product?

If your order arrives damaged or not as described, contact us within 48 hours with photos/video. We will quickly arrange a replacement or refund as per policy.

8. Do you offer Cash on Delivery (COD)?

Yes, COD is available for most pin codes in India. COD charges (if any) will be shown at checkout.

9. Are the products genuine and quality tested?

Yes, all products at HaritaZen are carefully sourced, quality-checked, and tested for functionality before listing on our store.

10. How do I contact customer support?

You can reach us at:
Email: haritazen@gmail.com
Contact Page: /pages/contact
Our support team typically replies within 24 hours.